AnsweredAssumed Answered

Internet problems after Gateway install

Question asked by stadman on Feb 13, 2014
Latest reply on Feb 13, 2014 by jackal

Hi - recently had the Gateway/portals installed in my home, and since the install, the internet (also with Shaw) has been slow and dropping connections frequently.

The tech connected the Gateway using a splitter from a cable outlet that serves both Gateway and Broadband modem (one output from the splitter goes to Gateway, and one to modem).  Could this be causing the issue?  If so, can I move the Gateway to another cable outlet in my home to resolve the issue?