The white cord got accidentally got pulled out from the back of the phone terminal and the phn is not working.
Hey there alldayevrday420
I can help out with getting your phone service restored there. If the phone modem was unplugged, or went offline, it may need to be reset after having reconnected everything. You can use the reset button on the back of it as described here: Performing a DPT Pin-hole Reset
There are also some further steps to check out on this page: No Dial Tone on All Phones
Please have a look at this articles and let me know if they're helpful. If needed, I can take a closer look at things from here for you.
I think I need another phone terminal cause the white cord that screwed in the back accidentally got pulled out and set it back in an drops back out
Oh okay. Can you tell if it's the actual phone modem that was damaged, or just the cord? The coax cable cord should have a metal piece attached to the end which is what screws it into place. It would be more likely that the metal piece there would break if the cord was pulled out abruptly, rather than the phone modem itself. Are you able to unscrew that piece and try a different cord?
Its the box with the green lights(not wi-fi box) that notify that the phone is on but it jus shows that the power is on and the DS light is jus flashing, and the white cord that goes in the back an screw's on, that part us oulled right out on that ARRIS box.
Thanks for clarifying that. If the phone modem is damaged, we can have a tech come out to replace it as soon as possible. I'll send you a direct message for more information.
Thank you that will be nice thanks
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