With the alignment I now get Animal Planet HD but still no MC2HD or MC3HD. Any word if these are going to become available, or are they still dependent on DNU?
It appears as though Animal Planet HD is no longer a DNU only channel, as far as MC2HD, and MC3HD those don't appear to have changed at the moment and are still DNU only in some areas.
Will let you know more as I hear about these changes.
All I get is a guide of TBA under the channel description. I tried reloading guide and even a soft reboot, but no change. Almost everything 216-250 is "TBA". I looked under channel list and did not see any additional channels added to facilitate for the change in channel locations.
7 hours later 3 phone calls with customer service, I have the guide which has the correct channels only uo to channel 250 then skips to 300 but my actual channels are the old locations, so I have no idea of what I am watching.
I just don't get it, do they just make changes cross their fingers and hope that things will work out. There is a reason people do "Beta" testing, come on Shaw, surely you can get things right???
Sent you a DM - let me know if we can help further.
Check out the discussion about this in Channel Changes - All Service Areas August 7/8.
I have photos of the problem at Re: More Gateway Weirdness - cannot use LAST, blank grid Guide entries.
Also checking for hidden channels might be useful. For the most part that worked OK for me but there were some channels that were visible that I hadn't expected. maybe for you, e350coupe, there were some that were hidden unexpectedly?
No change this morning, all still showing as TBA. Tried recycling Gateway and no change, what channels that I can see are clearly the wrong channel as described. Checked channel list under settings and there is nothing between 250-300
Now on infamous hold for Shaw gateway support for fifth time
Once again with the Gateway, totally different experiences for customers. My updates occurred early yesterday morning no problems, yet many others are still dealing with issues. Same thing happened with DST change over, took days for a fix for some, while others no problem.
So 38minutes 46 seconds on hold get a customer service agent who transfers me to a senior agent then I get the busy signal as agent hung up on me. If they answer and transfer phone calls like they handle their gateway support, it's a miracle that even my internet barely works.
34 minutes 36 seconds to have someone answer the phone then to have someone tell me they are working on it. There is apparently 6 other complaints in my area of same thing. This has been going on for almost 32 hours that they have known there is a problem, but nothing getting done and they are charging me regardless. Of the 6-7 times this has happened, I have yet to get a refund.
Now 1 hour 2 minutes, nothing, still same problem, this is 6th phone call all of which over 1 hour in length I have spent all morning on hold or waiting hours just to get someone to answer the phone and after 62 minutes and 3 promises to call me back still nothing not to mention waiting up to midnight last night for someone to call me which never happened, now I am on hold again to cancel my service as apparently no one wants to answer the phone or even find a supervisor to resolve and fix this problem.
now 1 hour 21 minutes on hold transferred to Victoria for a supervisor "Ben" apparently all supervisors in Vancouver went to a meeting, funny thing who is supervising if they are ALL in a meeting since 7 am when I first started these calls. it is now 1119 hours.
now 1 hour 52 minutes with frank 5666 they advise me that they are trying to figure out what the problem is, and are actually not working on repairing it, I was advised that the supervisor for the area "Vic" will not be available until tomorrow, and that possibly Modeal will call me back in 2-3 minutes.
It appears that Shaw has no idea of what it has done to it's customers and instead of quickly changing out the problematic boxes are attempting to resolve it with software experiments.
Hey e350coupe - DM me with your contact details and I'll personally look into this for you.
thanks Sean I will do this but I just got a phone call from the supervisor moedee 2448 who tells me this is the first time he has heard of this and will have to look into it to see what the problem is. He is apparently a supervisor for White Rock as the road supervisor Vic is not working until tomorrow. Who really do you believe
Received update that the issue is now resolved, when we check your equipment it appears to be now responding correctly.
Send me a DM if you need anything further.
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