When I set my TV screen to wide picture, everything works good for about 20 minutes then my picture shrinks.
Also my up and down channel buttons on the shaw remote do not work. I need to punch in my channel number.
Could you provide more details on this...what channel do you notice this issue on? Are all the channels experiencing this "shrinking" issue? What model of digital box do you have? If possible let me know the channel #, network, and show title you are currently experiencing this on and I will test here to verify the issue. Does it happen during the show programming or only during ads or all the time? I don't believe there is any built-in feature or setting that would cause the picture to shrink - so we may need to verify what part of the TV channel programming is affected. How long have the up/down channel buttons not worked for on the Shaw remote? Have you tried replacing the batteries in the remote?
I changed batteries.
It does not seem to affect the HD channels.
My TV box is a Dolby plus DCX3200
Up & Down buttons have note worked for some time.
The shrinkage occurs during regular shaw programming.
Can you describe how the standard channels look, are you seeing black bars on the sides of the images? Or on the top and bottom or all around?
Let me know which channel number, network (example Global) you notice this on?
You could swap your remote for a new one at our Shaw Retail Locations
This happens on all digital programs.
The black is on both sides and top.
Thanks Walt, let's try this
Press Settings on your shaw remote
go to Video Setup
Adjust resolution to 1080i or 720p
Check Aspect Ratio is Stretch
Now anything filmed in 4:3 (black bars on the sides) will be stretched to 16:9 full widescreen
If it's something filmed in widescreen HD (16:9 ratio) but the channel is standard digital there will still be black bars on the top and bottom.
Also, check that your TV aspect ratio is 16:9 or Just Scan.
I cannot get into video setup. I can access audio but not video?
What is the problem you're running into exactly when trying to access Video Setup?
We have a guide that provides a full walk through located here: Video Setup Settings - HD Guide . Let me know if that helps at all.
This has been my problem all along.
When I hit the menu button all I can get is the "Quick Menu" Which has no picture settings.
When I hit the Menu button Twice I get "Prevue Main Menu" and that's all.
Is that using the Shaw remote, or your original TV remote? We'd want to be sure to use the Shaw remote in this case. A couple more suggestions here though:
All is well now. I needed to turn the power off the Shaw box before adjusting the settings.
I have full screen on most channels. The other channels have a small bar top and bottom.
Thank you much for the help. Walt
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