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Adding additional portals

Question asked by dkmcgowan on Feb 21, 2014
Latest reply on Sep 30, 2016 by shaw-brayden

Have an existing Gateway system set up.  On install 2 years ago, technician "prepped" an additional outlet in the bedroom for a portal so that future expansion would not require a technician.  Now that I have purchased that additional portal, I'm being told by Shaw support that a technician needs to come out to set it up.  Is this accurate?  Why do I need a technician just for an additional box?  Very frustrated as I already have it all connected, but now have to wait 5 days for a tech to come out.

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