Both me and a friend (in separate households in the same area of town) that appear to be on the same node in the East end of Sault Ste Marie are experiencing absolutely terrible performance from Shaw 25 internet around peak hours EVERY DAY.
These are extremely common and no matter how many times I call in to report the problem I get the standard troubleshooting technical support steps of
1 - Unplug, replug cable mode.
2 - Straight connection without a router.
3 - Restart computer
4 - Blame computer for the problem.
None of these troubleshooting steps work (obviously) and my friend that's also experiencing issues has a direct connection to the internet using the included modem router combo and is getting the EXACT same speedtest results at both speedtest.net and speedtest.shaw.ca.
There is absolutely nothing going on on my home network at the moment that would saturate my bandwidth.
Please advice, I'm out of ideas.
Tracing route to shaw.ca [220.127.116.11]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 376 ms 439 ms 400 ms rd3sm-ge3-0-0-1.su.shawcable.net [18.104.22.168]
4 435 ms 493 ms 387 ms rd2sm-ge4-2.su.shawcable.net [22.214.171.124]
5 373 ms 407 ms 434 ms rc2nr-tge0-0-0-16.wp.shawcable.net [126.96.36.199]
6 444 ms 364 ms 305 ms rc3no-tge0-11-0-16.cg.shawcable.net [188.8.131.52]
7 347 ms 258 ms 334 ms 184.108.40.206
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
I am attaching some screenshots showing the problem.