Audio and video breaks up on my new HD box on various channels. Have a second box (last model HDPVR) in another room that works fine, no problems. Before I replaced my old HD box I had no issues.
Good morning bkimbers
Audio and video breaks are usually do to a signal issue. Are you able to try a new cable cord from the cable outlet to this new HD box?
The cable connection is fine. The problem is not constant but intermittent and not always the same channel.
If you swap the boxes to the other room, do the breakups continue in the other room?
No as it is a pain to move. The old HD box worked fine.
Sounds like we will want to get a service technician out to your home. I will send you a direct message to collect your account information privately. Please check your Community Inbox and reply back to us there.
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