AnsweredAssumed Answered

Slow access after 6pm North Haven

Question asked by raindupon on Feb 27, 2014
Latest reply on Feb 27, 2014 by [shaw]heather

Good Morning


We recently upgraded our internet from 50 MB to 100 MB but find ourselves in somewhat of a pickle,

From 6 pm to longer than what i am awake, we have a reduced speed and terrible ping rates,

Anything prior to that it is great @ 100 MB and 23 ms ping


The problem is that i work 8 - 5 pm so when i get home i am welcomed to 7MB and 300+ms ping, web browsing, youtube, netflix is just a nightmare so i don't even bother anymore, i have done all the tests and more, done every type of test you can imagine even the safe mode test, i am certain that Shaw doesn't Shape anything as far as i can tell, it just may be that everything is congested.


Please can you assist with a solution