Saw new HD Channels on my Guide selection. I hear the show but no picture. How do I access those new stations and is there a fee on the HD package?
If you're hearing audio on an HD channel but no video (black screen), the channel you're watching is most likely an MPEG-4 channel and your equipment does not support MPEG-4. Please see Guide to MPEG4 Channels and Digital Cable Boxes for more information on MPEG-4.
If you'd like more information on HD packages I'd be happy to send you a direct message to review the options to add more HD channels, or discuss ways you can upgrade to an MPEG-4 HD box if that's something you're interested in. Please let me know if you'd like that.
Whats the upgrade plan for someone that bought HD boxes in good faith and now don't get all the service paid for?
Good morning westlam
I understand that you would like to view the HD channels that have been recently added. I have sent you a direct message to check your account and see what options we can suggest. Please check your Community Inbox and reply back to us there when you have a moment.
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