These channels are listed as HD Basic on Shaw.ca but yet it says I have to subscribe when I tried to access (I'm in Vancouver). Any ideas? Thanks
My first idea is that Basic TV and Personal TV are different packages, and are you on Personal TV rather than Basic?
Good morning soso406
If you are on an older package such as Basic or Classic Cable then you would get these channels with HD basic. If you are on the newer package such as Personal TV then you would need to add the Best of HD package to your account or upgrade to Premier TV to view these channels. These are all MPEG4 channels and do require MPEG4 compatible equipment.
Let us know if you have any further questions
Thanks Kevinds and Heather for the responses. I think I'm on personal TV.
I have sent you a direct message, if you would like us to take a further look at this for you.
Let me know.
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