How does one know if bridge mode is in use? I have the same setup as above and it was set that way by the installer. I assume that bridge mode is active. How do I know for sure?
If it's the Cisco DPC3825 modem that you have - you can tell it's bridged by the fact that you won't be receiving any WiFi signal from it and the Wireless light will be disabled. Along with the device that you plug in to the modem will receive a public IP address and not something that starts with 192.168.x.x.
Bridge mode is for when you want to use your own router and turn the Cisco DPC3825 in to a wired only modem. If you would like to set this up, let me know and I will message you directly.
The wireless link green light is illuminated, but the setup light is not. I don't think that the wireless is operating, but I do not know for sure. I just assumed that the technician would have set it up as bridged. There is an amber light illuminated showing the ethernet circuit out to the router. All other lights are green. Thanks for the prompt reply.
If your modem is bridged, your should have 5 lights lit
If your modem is in router mode, you should also have a 6th light, 2nd from the end, away from the other lights
I have 6 lights lit. The 6th is indeed away from the other lights. It is a Cisco DPC3825 and therefore it must not be in Bridged mode. Also the wireless should be working although I am not using it. However since I am using the wireless on the router would there be any conflict with the wireless on the modem if I wanted to use it or does it operate at a different frequency? Another question that I have is if the modem is in Bridge mode can I connect more than one additional router? The reason that I ask is because we have 5, sometimes 6 computers and I like to hardwire them to the router rather than go wireless. These are my own computers and sometimes friends and family visit with their computers.
Good afternoon cappy
Sounds like we should bridge the router for you if it is not already. There is a change the Shaw wifi could interfere with your your routers. Only one port is active when we bridge the Shaw modem so you will need to connect your computers to the router. Would you like us to send you a direct message to take a look at your modem?
Yes, please bridge the modem. I am not sure why this was not suggested by the installer, but it seems like the most sensible thing to do. Do I need to do anything from my end and how will I know that it has become bridged?
The modem will reboot, that 6th light will go out.
You may need to reboot your router after.
This morning the 6th light (wireless link) is still illuminated.
When I booted this morning a Shaw Internet window appeared with the message:
New updates may be available for download. Do you want to launch Shaw Internet Update to look for them?
I selected "Yes" which produced another Shaw Update window with the following message:
Error starting download. Please check your internet connection settings and try again.
I then selected "OK" which closed all the windows.
When I checked the "Shaw Support" it tells me that there are no problems found and there is a green check mark for Internet, Email and Security.
It would appear that I am still not in the bridge mode. The 6th light is still illuminated. Where do we go from here?
Don't worry about the Shaw Support, can uninstall it, I'm not sure it is still being updated.
Reset the modem to factory settings, hold the reset resessed button for 30 seconds, then have Shaw un-bridge and then bridge your modem again
In bridge mode, almost all plans include 2 IP addresses, so yes, you could connect a 2nd router.
There are other weird issues that come up connecting a router to another router (Double-NAT is the technical term)
The other thing, if you are simply needing to connect more computers to a wired connection, you should look at getting a switch, instead of another router, a 5-port switch connected to your current router will give you 3 more ports, an 8-port switch will give you 6 more.
This would allow all the computers to be on the same network for media/file sharing, printers, and is easier to manage, also, a good 8 port switch, is cheaper than another good router.
Since you are using your own router now, I would start by having your current modem bridged, hopefully a shaw-moderator can help
Thanks for the switch suggestion. I shall look into that right away.
I suspect that your modem hasn't been bridged yet. I'll send you a private message and will take a look for you.
I know you mean well, but I called the number that the tech who installed the modem originally left me and talked to a lady called Funkky. I have never been so frustrated in my life. I explained the problem to her and with a minimal amount of troubleshooting it was obvious that the modem is faulty and will not operate properly in the bridged mode. She refused to accept this and kept me on the phone for 2.5 hours before I could convince her to leave it unbridged so that at least it works that way. She informed me that no technician would come to the house and replace it. When I asked why she said because it is operating as it should. With people working for Shaw with that kind of attitude it is a wonder that you have any customers at all. The up side is that everyone who has messaged me from this department has gone out of their way to help and for that I am appreciative. Perhaps someone could tell me how I can get a modem that I will be able to operate in the bridged mode. The reason that I want to operate in the bridged mode is so that I can have more than one router operating so that I can get more than 4 machines hardwired rather than go wireless. I don't have a switch which has been suggested as a solution, but I don't want to spend the money on one if I don't have to. Perhaps there is another solution to the problem.
Sorry for the inconvenience you have experienced so far - I will message you directly to sort this out.
I will be here at home all day Monday and Tuesday. However I would prefer to know ahead of time approximately when the tech fellow would be here. I appreciate the efforts of all of you to help out.
I will reply to your direct message, thank you.
I've seen a few modems that had issues being bridged, but the reset, and Shaw turning it back into a router (in their system), and then flipping it back to bridged has always fixed this for me.
If you already have a 2nd router you're not using, that is a good option, but would suggest unplugging it to prevent the extra WiFi signal interference, but if you are looking at purchasing another router to do this, I would suggest a switch instead
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