AnsweredAssumed Answered

Poor Internet, 3 times in 5 days.

Question asked by pumaman on Mar 1, 2014
Latest reply on Mar 27, 2014 by shaw-matt

Hello,

 

I've had temporary "slowness" outages 3 times in the last 5 days at my location. In these incidents, the internet goes to a complete crawl and pages either partially load, or never load at all. I know it's none of my equipment as the situation resolves itself, sometimes in minutes, sometimes in hours. Today though, just to double check, I ran a traceroute to see where the problem might be. Results:

 

  1     2 ms     2 ms     1 ms  DD-WRT [192.168.1.1]

  2     6 ms     6 ms     6 ms  70.77.144.1

  3     *        *        *     Request timed out.

  4   164 ms     *        *     rc2wh-tge0-4-0-17.vc.shawcable.net [66.163.76.26

]

  5     *        *      206 ms  rc6wt-tge0-2-0-15.wa.shawcable.net [66.163.74.14

2]

 

As can be seen in the above copy/paste, I can get to what appears to be my local shaw "node" just fine, but then it tanks from there. As I said, this has happened 3 times in 5 days and is driving me nuts.

 

I hope someone from shaw reads this and is made aware of the problem here.

 

Thank you.

 

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