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Connecting Slingbox to Arris Gateway System: Remote Control Issues

Question asked by bmjlee on Mar 4, 2014
Latest reply on Mar 5, 2014 by kevinds

Hello, I am trying to connect a Slingbox to one of the portals of the Arris Gateway system.  The set-up went well until the remote control section.  The remote doesn't work, even with an IR devise plugged in.  I have identified the portal as 'Cable box /Arris Mox' and tried a few other devises without any luck. Any help would be much appreciated.  Thx.