AnsweredAssumed Answered

Online customer account

Question asked by tony78 on Mar 6, 2014
Latest reply on Mar 6, 2014 by kevinds

Trying to create an online customer account to check my billing.


i went to Shaw Account Settings (My Shaw)  and followed the instruction


Step 3 after i use my phone number and click verify account - it ask me to create Customer ID and password


No where did it ask me for the account number or postal code. I went along with the creation - picked my Customer ID and password and it works.


not sure if this is supposed to be right because anyone with my phone number can then create my account??

This is quite a big security risk if you ask me. I  asked a friend that uses Shaw too and same thing happening to them when they create their account.