I am having the same issue. Is it possible for you to check mine as well?
Hi there deheartless
Ali isn't on at the moment, but I'll be happy to take a look into this for you.
Can you please let me know which Internet package you're subscribed to with us, and what your speed test results are? You can do a speed test on our site at http://speedtest.shaw.ca, if you could reply with the ping, download, and upload that'd be great.
I have High Speed 20.. The results that I am getting is 21 ping/17.5 download speed/0.45 upload speed. Its weird tho because under the Shaw site.. It does not provide the plan that it says we have which is High speed 20. It is either High speed 10 or High speed 25.. The ping mentions that it is 21. However when I play games it tends to spike the ping to about 200-500 ping every 10 seconds or so.
Alright, thanks very much for the details here.
High Speed 20 is an expired plan which we no longer offer. You can get High Speed 25 at the same price point ($60/mo) and it's faster. I'll send you a direct message for more information on that.
The ping test results on the speed test are going to be optimal because it's sending information to a dedicated server which is nearby to you. When gaming, ping times will depend on the reliability and distance of the game server you're connected to.
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