I'm curious to know why I can't watch that channel on my Gateway portal but I'm able to watch it on my old Motorola PVR.
My first thought it is an MPEG4 channel, and you are using an older Motorola PVR... Guide to MPEG4 Channels and Digital Cable Boxes
What happens when you try and watch it on your Motorola PVR?
Kevin, it's the other way around. I CAN watch it on the Motorola box but CANNOT watch it on Gateway. I spoke to someone (I believe his name was Matt) at the Gateway help desk and they are looking at the issue.
Ok then, what happens when you try and watch on your Gateway?
Good afternoon benoityvr
I believe I was just speaking to the rep who is escalating this issue for you. I have asked him to CC me on the email he is sending out. Hopefully we hear something soon.
I haven't received any updates on this yet but I know that our video operations team was aware of the issue and working on a resolution. Are you still unable to watch channel 911 on the Gateway?
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