Some of my HD channels get no picture
Hey there pamheard
I can take a look into this for you. Sounds like it could be a MPEG4 compatibility issue if you're using an older HD box. Can you let me know which model of cable box you have, please?
It is a DCT6412 III
Thanks for getting back to us. Colin was correct in his suspicions, the HD box you have is not compatible with MPEG4 channels unfortunately so you would receive audio but no video. You can see a list of these channels here.
Please let us know if you have any further questions!
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