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18 months of paying for 250mb services and getting around 50mb

Question asked by dbrucer on Mar 10, 2014
Latest reply on Mar 10, 2014 by kevinds

Well, I'm getting fed up with the slow internet service Shaw is providing. For almost 18 months I have paid for the 250mb service but most of the time I am only achieving around 50mb wirelessly. When I call support the first thing they have me do is unplug all the wires on my computer and carry it next to the router so I can hardwire the ethernet cable. And yes, it does raise the speed to just below 100mb. I realize that I am sacrificing some speed using my computer wirelessly but I should be getting much better speeds than I am. All my calls to Shaw support have not solved the problem. I am now at the point where I am looking at other ISPs and leaving Shaw. I am totally frustrated with Shaw not being able to provide a solution or answers to this problem. I'd like to hear from anybody who has experienced the same issues and found a solution to the problem. Many thanks in advance!

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