AnsweredAssumed Answered

Pausing live causes loss of picture????

Question asked by justmike on Mar 12, 2014
Latest reply on Mar 14, 2014 by [shaw]heather

There! Its a question!!  lol  Seriously though. The problem is back. We end up losing the picture when we pause a program and then hit play to resume. This is occuring quite often. Not 100% of the time but its gotten to the point where my wife records EVERYTHING she watches when she pauses which of course means that I end up deleting stuff later; which is again another long drawn out affair because of the number of commands needed to delete a program. No fun! We were experiencing this issue with the old 3510 and now its starting again with this replacement 3510. We are also starting to experience issues with our remote in that it will not respond to an input and then when we hit the same command again suddenly it remembers the previous one or two commands and jumps past what we wanted, whether that be the guide channel request or whatnot. Somebody in Shaw tech has gotta fix this!