I am trying to access Live Nation and I keep getting HTTP 403 Forbidden. Has anyone encountered this? Jack.
Seems to be working alright for me. Do you have any parental controls or access restrictions set up? (I assume you mean livenation.com)
Yes, That is livenation.com I accessed the site a few weeks ago and I am not aware of any access restrictions! How do I check? Jack.
Hi, I should reiterate. I can get on Live Nation website alright but when I click on buy tickets the page opens and says:
you don't have permission to access/ event on this server Jack.
Ah, that might be an issue with the site. What event? I just tried a couple events and it seemed to work okay clicking the "Buy Tickets" button.
You can also find the instructions for our Cisco modem and configuring the Parental Controls here.
Hi I was trying to purchase tickets to Queen featuring Adam Lambert. I tried internet explorer as well as chrome and google. All with the same result! Jack.
Good morning jgladstone
I was able to go as far as this page Queen + Adam Lambert at Scotiabank Saddledome on 2014-06-26 19:30:00 -0600 &mdash; Live Nation but was unable to get to the next step after clicking "Buy Tickets" because that is blocked on our work computers. Are you able to get to the link I posted? You could try resetting your browser, you can find instructions on how to do so here Internet Browser Support.
Can you send us a link to the exact page you cannot access and we will try it on a test computer?
Hi, I have already deleted browsing history and reset the browser! How do I send you a link? Jack.
To send the link simply highlight the address in the address bar, right click - copy, reply back to me here then right click again - paste.
Hope that makes sense.
Hi, I can't get internet explorer to load the whole page so I used google chrome. I can't seem to get the link sent to shaw community (it just spins) I clicked on buy tickets and this is what appears:
In the address bar: www.ticketmaster.ca/event/11004C65FA576BBA
You don't have permission to access /event/11004C65FA576BBA on this server Jack.
Hello again jgladstone
I am able to access the link you posted Queen + Adam Lambert :: Ticketmaster.ca Mobile on a test computer without any issues so as gamerguy pointed out, it doesn't appear to be an issue with the site. Since you have already reset your browser I would guess it something to do with the security on your computer or possibly with your connection. I would recommend bypassing your router (if you have one) and connecting your computer direct to the Shaw modem and/or Booting your computer in Safe Mode with Networking (Windows).
Using Firefox and clicking the link in [shaw]heather 's post I an able to buy tickets without the 403 error so I suspect it's not the site itself but something with your setup. Though I have no idea what that issue may be.
I just wanted to rule out the site itself being the issue for you and those trying to help.
Are you behind a proxy on say, a work computer? That is often the default message displayed when a site is blocked by a proxy.
It can also happen if you are running firewall/malware/AV software that is too restrictive.
Usually this happens when Ticketmaster is detecting too many requests from a single IP address. For example, if you're clicking "Buy Now" too many times, or adding many tickets to your cart, but not purchasing them their system looks like it's blocking IP's to reduce load on their servers and/or to prevent people from seat snatching.
I highly doubt you're doing anything like that; it's more likely that because residential connections have Dynamic IP addresses, if your particular IP has been assigned to different people who all visited Ticketmaster in the past 24hrs-48hrs (or longer? I don't know how long they keep logs) they will see it as many requests and block it.
Doing a Google Search for HTTP 403 Forbidden Ticketmaster will yield many results for you...
As you've already reset the cookies and cache, one way to test if it's your computer or just the browser is to try a different browser. Depending on which one you use, try IE, Firefox, Chrome, Safari or one of the others that are available at no charge.
If you're still not able to log in, are you trying on a desktop or laptop? If it's a laptop. try taking it to another location, such as a coffee shop or Shaw Go Wifi hotspot. If you're able to log in, it might prove out that Ticketmaster blocked your IP. If you're still not able to, it will still be your computer. As kirashi pointed out, Ticketmaster will ban an IP (usually for 24 hours) if it shows "bot" behaviour such as clicking "buy now" too many times or trying to order too many tickets at each.
Hi, Yeah, I tried different browsers still forbidden. I tried days later still forbidden. I am taking the laptop in for service anyway so I'll get the Tech to take a look! Thanks!
When you took it in for servicing, did the tech find what could be causing this? Or did they just do a complete reinstallation of Windows or the firewall program?
Hi, The Tech installed Google Chrome and recommended using that instaed of internet explorer! Jack.
So just to confirm, it seems you can access this site now? Let us know.
Hi, No it still comes up forbidden! It looks like I have more work to do!!!! Jack.
So, the computer technician was unable to resolve this issue? Were you able to test the site when using the computer tech's internet connection? Were you able to try safemode with networking yet, I don't see that you mentioned that?
I'm Scared to put the computer in safe mode. The tech was able to connect to Livenation onhis network. I still have to try another wifi network and if that doesn't work I'll try resetting the modem/router to see if that resolves the problem. Hopefully on the weekend! Jack.
As Safe Mode is usually meant for making repairs to the computer and does definitely look a little different on bootup, don't be afraid to give it a whirl. Safe mode allows you to attempt to use your computer without any background software/drivers running that may cause issues with everything from internet connectivity to performance problems.
If you're running Windows 7 or lower (Vista, XP) you usually can get into safe mode by pressing F8 multiple times immediately after the manufacturer's logo appears during startup. If you miss it, just shutdown and try again. You'll want the SAFE MODE WITH NETWORKING option for the internet to work.
Let us know how it goes on that other Wireless network too.
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