Can Shaw please confirm if this issue is impacting residential or corporate clients?
Also please advise if callers are able to leave voice mails which we retrieve when this issue is resolved.
We are aware of an issue affecting both residential and business customers phone services in both Edmonton and Calgary please check for updates here Interruption to phone service - Calgary and Edm... | Shaw Support Community.
I am unsure if this is affecting voicemail services but I will find out right away and provide an update to you.
I am trying to set a call forward on phone.shaw.ca and am getting an error message. Is this site down as well?
The Outage effecting Phones will also cause issues when attempting to Forward or use other features
Thanks Jim, lets just hope that the voice mails can be retrieved.
I would also suggest updating the main thread a little more often than every 90 minutes and also a little more specific.. There are a lot of folks affected and wondering if Shaw is still the best choice.
Maybe some live footage of the repair showing repair men working frantically on our behalf?? The illusion of progress is at least better than nothing. Thanks and have a wonderful rest of your day.
Thanks for your feedback 1170clo - it is appreciated. I will pass along your comments to our team.
We've started trying out including some images in our alerts of repairs being done and are not quite there yet to include footage - but that is an idea that may have some possible application in the future.
We will continue to work towards providing more details and information in our alerts.
Retrieving data ...