I can not access my regular email. my email client just keeps asking for my password. I have also tried to log in using webmail but it just sits at the log in screen when I try to log in.
Hi there preluderm,
If you're unable to sign into Webmail as well and no error message is provided, I suspect there may be a problem server-side that we'll need to fix. I'll send a direct message to your Community Inbox to check this right away.
I am having the same issue. Does this have to be reset on your end? The error message I get is Cannot get Mail: username or password is incorrect. Worked last night before I went to sleep, woke up and now no access to email. I know I didn not change the password in my sleep:-) Thanks, Dawn
Have you tried accessing your email account via Shaw Webmail (http://webmail.shaw.ca)? After entering your email account and password and attempting to sign in, does it just sit there at the login screen or do you get an error message?
yes, on Shaw webmail it just sits there, no message, acts as tho I didn't click on login. On my phone I get the message that my password is incorrect. D
OK, if no error message is returned when you try accessing Webmail and it just stalls for you, in that case I will need to check your account. I've sent a direct message to your Community Inbox as well.
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