What is the meaning of this message? We often get it, but usually the recipient gets our message anyway. The input from Shaw is irritating. What should we do?
Good afternoon dilary2
I'll be happy to take a look into this and see why you might be getting that message. Typically this type of thing is a bounce back message indicating that there was a problem delivering your email. For example, if you were to misspell or make a typo in someone's email address, this is what you'd get back.
You mentioned you get this message often. Does it happen with any particular recipient(s) or is it random? One common scenario is if you're sending a group email to more than one person, and one of the addresses you're sending to happens to be old or not in use anymore. Since it's saying "invalid domain" in this case though, I'm lead to believe that one or more of the email addresses you're sending to might not be typed correctly.
Hi dilary2. It's been a week since we first heard from you. Are you still getting those bounceback emails even though the email is still getting through? Or has the issue cleared itself up?
As shaw-colin suggested, do you only get them when you are sending to a group? It's highly possible that you have an email in the group that isn't active anymore.
Or the person they are emailing has their email forwarded to an email address, that doesn't work
Helpful idea but not the case. Thanks anyhow.
Hi there, still get bounce back notices. No we have the correct addresses, but perhaps in my email address book I have inadvertently put in some punctuation that I am not aware of. Some mystery keystroke.....
We may try and bring our computer in to Shaw so that you guys can maybe help us directly. Often when we get the bounce back notification the person also gets the email, that is why it is extra frustrating. Not knowing whether or not they have gotten it.
Thanks to all of you for the helpful suggestions, I am gonna let it drop for now, then come in to Shaw in Nanaimo when we get back from the sunny south in California. Soon.
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