I Have a taped show that I cannot watch although it gives me the option to watch. It has what looks like a domino slashed inside a circle? Any ideas
This is in your recordings list correct? What happens when you try to play it, do you receive an error or does it just go to a blank screen? I believe that symbol you described indicates it did not record or may have a problem. What type of digital box do you currently have, Gateway, Old Guide or the new HD Guide?
Yes it's in the recording area and when I select watch now nothing happens It just goes back to the screen showing the recordings. We have a hdpvr630. It does actually show the date and time and duration of 1:01
Ahh that sounds like Shaw Direct. I believe donovon our Shaw Direct guy may be able to assist you with that.
that would be great
Will he be checking this forum?
He definitely will! He'll be available tomorrow (M-F) from 9-5 on here. If you need some more immediate assistance, I'd recommend jumping over to the Shaw Direct site and looking at their contact options for the weekend.
Good morning cab4,
I believe you're speaking of this icon on your recording:
This icon denotes a recording that is broken or corrupted and it cannot be played or recovered. This can happen when the signal drops while the program is recording, or an issue with those specific sectors of hard drive space. The only action you can take is delete this recording. The hard drive management program of the receivers operating system will reformat this section to avoid future loss. This is one of the downfalls of any hard drives - they are susceptible to data loss and there isn't very much we can do to avoid it.
I would like to verify the hard drive health though - While the system and TV are on, press [OPTIONS] 4, 7 on the Shaw Direct remote to bring you to the System Status screen. Use the arrow down key and navigate to line S. Hard Drive Health. If this line displays [PASS], the hard drive will continue to operate.
I wish I had better news for you, hoping you're able to catch the show another time.
Let me know if you have any other questions.
Thanks for getting back to me. first time I've seen that symbol. I will do what u requested
when I get home after work
Line S- Drive Health: int: Pass: ext N/A
This tells us the hard drive health is well enough to continue recording. As I said prior, the only action to take for this specific broken recording is deletion - I wish I had a fix to bring it back for you!
Retrieving data ...