AnsweredAssumed Answered

10-20% Packet Loss in the Hinton-Jasper area?

Question asked by bjones354 on Mar 25, 2014
Latest reply on Mar 30, 2014 by [shaw]jeff

Hello, I recently switched to Shaw for my internet service.


I'm getting anywhere from 10-20% packet loss during the evenings. I talked to a Shaw customer service rep and I was told it was a known issue in my area.


The person I spoke to wasn't able to give me any indication as to how long this has been going on for, or an ETA as to when it might be resolved.


Is anyone else experiencing similar issues? and for how long?


wired computer, no packet loss to Shaw provided Cisco modem/router


Evening/Prime Time

10426 packets transmitted, 8860 packets received, 15.0% packet loss

round-trip min/avg/max/stddev = 51.781/113.142/5301.624/303.255 ms



66757 packets transmitted, 66419 packets received, 0.5% packet loss

round-trip min/avg/max/stddev = 72.070/125.828/4349.057/259.490 ms