"We're sorry, our servers appear to not be responding. Please try logging in again later" Over and over again. Emailed Shaw and was told it's working. Doesn't work on my iphone or ipad!!!
Are you on WiFi or are you using your data?
Please edit your post and change the colour to a better colour as yellow is too hard to read.
I am essentially using wifi. I have tried both wifi and data. Also have tried different wifi connections At work and home. I was just in the us with my iPad and inadvertently tried to log in there and it did reject due to my location. Now it does not work in Canada. I have read in earlier forums that it's possible to refresh my id/account. Was wondering if that might help.
Sorry for the yellow font. That was a result of a cut and past from the error itself.
Which app is it specifically that you're having trouble with? I was thinking an uninstall/reinstall would be worth a try. But if it's somehow confused your location we may be able to fix that by changing the settings in the App.
Movie Central. I have reinstalled on both devices and I have authorized the app to access my location.
Gotcha. Can you try signing in to it with a different account?
Don't have another account.
Alright, let's try creating one then and see if it works. If you're currently using an shaw.ca email address, you can create another one, or try logging in with your Customer Centre ID.
Tried with my customer centre Id. No luck
Interesting, for sure. Let's see if we can get the app to work with your credentials from our side. If we can't, then this is clearly an account issue that we can look into from here. If we can, then it's likely a device issue, although both of your devices appear to be affected.
I'm going to leave this thread unanswered so we can come back to it, but I'd like to send a message to your Community Inbox to get your account details and continue troubleshooting.
Retrieving data ...