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Internet Disconnects every hour, Broadband 50

Question asked by sofeor on Mar 29, 2014
Latest reply on Apr 6, 2014 by [shaw]jeff

I live in Chestermere and for the last month or so, I have been experiencing disconnects from the internet almost every hour on the hour, for about 10 seconds tops.  Its quick enough so that I cant even tell if the lights on the modem are going out or not.  I have done all the basic troubleshooting steps such as resetting the modem. Ping tests are coming back good as well. I only have the one computer hardwired into the modem via ethernet cable.

 

Its getting rather annoying when I'm trying to play games online, and keep getting disconnected every 60-70 minutes. 

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