Gateway on some programs THE GOOD WIFE and BLACKLIST when recorded has been fast forwarding and skipping data. A few other programs as well.
is this being looked into?
If you're seeing this playback trouble, then, sure we can look into it further. Have you seen this behaviour on any other shows besides The Good Wife and Blacklist? Have you noticed any kind of pixelation or skipping during live TV at all? Have you got an expander (external hard drive) by chance?
I too have the same issue. mark_vse, the "Gateway guru" is aware of the issue.
"This is an issue that is still ongoing in investigation by Arris as it is a rare case when it does happen, and very difficult to capture." - mark_vsemark_vse
Though I'd agree it's intermittent, I wouldn't say rare is the right word.
Gateway issues (Skipping, severe pixelation, or slo-mo with some recordings)
I've recently had the wiring in my place replaced, yet I am still having the issue. The next attempt at a fix it is to have a lift truck come and replace the old wires from the poll to the house. I suspect it wont help, but we shall see. (Still waiting on a PM as to just when this will happen.......)
Though I feel for you, I am kinda glad others are having this issue. The more people who have it, and complain, the more likely it will have greater attention put towards it......I hope.
I too have seen this happen. It has been very rare for me and fortunately the skips were short in duration, usually only 30-60 seconds. But it has confused the gateway when trying to rewind before the gap. Given that it only happened twice that I can recall, I chalked it up to a signal or source problem - but upon hearing there are others I will be more cognizant int he future to document the circumstances and report back.
I should have worded that better. As of late, it's been more frequent/less rare. The first 2 years with the Gateway, I don't recall (Admittedly my memory can be poor but I believe not with this.) this severe corruption/skipping. "Minor" (<--subjective) pixelation yes, but none of the severe stuttering/data corruption as in my videos.
Retrieving data ...