bmwtech

high ping times and packet loss for game I play.

Discussion created by bmwtech on Apr 4, 2014
Latest reply on Apr 9, 2014 by [shaw]ali
Branched from an earlier discussion

I am also getting very high ping times and packet loss to the game I play. It not a new game been on for 16 years.

I am going to include 2 recent tr route and poll results

This one is to rbc.com:

Host Name                              IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s   Ping best/worst
READYSHARE                           192.168.1.1       1      2ms         3ms        0%        59 / 59    0ms / 10ms
* Unknown Host *                          0.0.0.0           2      0ms
rc3ar-tge0-14-0-14-1.ed.shawcable 64.59.184.169     3      27ms        196ms      44%       33 / 59    13ms / 1367ms
rc2bb-tge0-14-0-16.vc.shawcable.n 66.163.74.209     4      28ms        115ms      45%       32 / 59    28ms / 1115ms
* Unknown Host *                          66.163.65.146     5      35ms        234ms      35%       38 / 59    29ms / 1368ms
xe-1-1-0.r1.bb-fo.sfo1.vrsn.net         198.32.176.30     6      75ms        202ms      43%       33 / 58    57ms / 988ms
xe-2-1-0.r1.bb-fo.iad3.vrsn.net          199.16.94.57      7      95ms        179ms      37%       36 / 58    89ms / 973ms
HOST-28.COM-FO.BRN1.VERISIGN.COM 199.7.62.28       8      105ms       245ms      43%       33 / 58    99ms / 1269ms
* Unknown Host *                            199.16.94.62      9      99ms        205ms      46%       31 / 58    89ms / 1451ms
xe-0-2-0.r2.bb-fo.ilg1.vrsn.net            199.16.94.46      10     152ms       300ms      39%       35 / 58    89ms / 1493ms
tengigabitethernet2-8.sw2.shared-      199.16.95.58      11     95ms        242ms      50%       29 / 58    88ms / 1353ms
* Unknown Host *                             69.58.176.158     12     90ms        270ms      48%       30 / 58    88ms / 1389ms
* Unknown Host *                             0.0.0.0           13     0ms
* Unknown Host *                             0.0.0.0           14     0ms
* Unknown Host *                             0.0.0.0           15     0ms
* Unknown Host *                             0.0.0.0           16     0ms
* Unknown Host *                             0.0.0.0           17     0ms
* Unknown Host *                 0.0.0.0           18     0ms
* Unknown Host *                 0.0.0.0           19     0ms
* Unknown Host *                 0.0.0.0           20     0ms
This is to my game server

Host Name                                                       IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s   Ping best/worst
READYSHARE                                                 192.168.1.1       1      3ms         4ms        0%        32 / 32    0ms / 10ms
* Unknown Host *                                              0.0.0.0           2      0ms
rc3ar-tge0-14-0-14-1.ed.shawcable.net                64.59.184.169     3      19ms        221ms      81%       6 / 32     16ms / 1192ms
rc1we-hge0-4-0-0.ed.shawcable.net                     66.163.70.66      4      26ms        242ms      71%       9 / 32     12ms / 1148ms
rc3sc-tge0-0-0-9.wp.shawcable.net                      66.163.78.70      5      39ms        70ms       37%       20 / 32    28ms / 690ms
rc2nr-hge0-19-0-0.wp.shawcable.net                     66.163.73.197     6      778ms       142ms      75%       8 / 32     28ms / 778ms
* Unknown Host *                                               66.163.75.222     7      98ms        210ms      68%       10 / 32    86ms / 1239ms
* Unknown Host *                                                72.21.221.105     8      80ms                   100%      0 / 32
* Unknown Host *                                                72.21.220.63      9      1080ms                 100%      0 / 32
* Unknown Host *                                                 72.21.222.155     10     357ms                  100%      0 / 31
* Unknown Host *                                     0.0.0.0           11     0ms
* Unknown Host *                                     0.0.0.0           12     0ms
* Unknown Host *                                     0.0.0.0           13     0ms
ec2-107-23-150-177.compute-1.amazonaws.com     107.23.150.177    14     89ms        131ms      32%       21 / 31    79ms / 739ms

WMTR results

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              READYSHARE -    0 | 1038 | 1038 |    0 |    1 |   10 |    0 |
|                   No response from host -  100 |  208 |    0 |    0 |    0 |    0 |    0 |
|   rc3ar-tge0-14-0-14-1.ed.shawcable.net -    0 | 1038 | 1038 |    9 |   23 |   94 |   18 |
|       rc1we-hge0-4-0-0.ed.shawcable.net -    0 | 1038 | 1038 |   10 |   33 |  120 |   18 |
|       rc3sc-tge0-0-0-9.wp.shawcable.net -    1 | 1038 | 1037 |   26 |  832 | 1032 |   38 |
|      rc2nr-hge0-19-0-0.wp.shawcable.net -    0 | 1038 | 1038 |   25 |   33 |   96 |   32 |
|                           66.163.75.222 -    0 | 1038 | 1038 |   76 |   83 |  137 |   84 |
|                           72.21.221.105 -    0 | 1038 | 1038 |   75 |   82 |  140 |   79 |
|                            72.21.220.63 -    0 | 1038 | 1038 |   76 |   83 |  151 |   83 |
|                           72.21.222.155 -    0 | 1038 | 1038 |   76 |   81 |  135 |   79 |
|                   No response from host -  100 |  208 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  208 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  208 |    0 |    0 |    0 |    0 |    0 |
|ec2-107-23-150-177.compute-1.amazonaws.com -    0 | 1038 | 1038 |   76 |   82 |  181 |   85 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

The problem with the game started about 2 weeks ago. Game is Ultima Online.

a follow up log

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              READYSHARE -    0 | 1070 | 1070 |    0 |    1 |    9 |    0 |
|                   No response from host -  100 |  215 |    0 |    0 |    0 |    0 |    0 |
|   rc3ar-tge0-14-0-14-1.ed.shawcable.net -    1 | 1070 | 1069 |   11 |  823 | 1015 |  576 |
|       rc1we-hge0-4-0-0.ed.shawcable.net -    0 | 1070 | 1070 |    9 |   30 |   94 |   14 |
|       rc3sc-tge0-0-0-9.wp.shawcable.net -    0 | 1070 | 1070 |   26 |   33 |  100 |   29 |
|      rc2nr-hge0-19-0-0.wp.shawcable.net -    0 | 1070 | 1070 |   26 |   35 |   91 |   41 |
|                           66.163.75.222 -    0 | 1070 | 1070 |   76 |   88 |  129 |   80 |
|                           72.21.221.105 -    0 | 1070 | 1070 |   75 |   85 |  139 |   82 |
|                            72.21.220.63 -    0 | 1070 | 1070 |   76 |   88 |  138 |  106 |
|                           72.21.222.155 -    0 | 1070 | 1070 |   76 |   82 |  130 |   82 |
|                   No response from host -  100 |  215 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  215 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  215 |    0 |    0 |    0 |    0 |    0 |
|ec2-107-23-150-177.compute-1.amazonaws.com -    0 | 1070 | 1070 |   76 |   82 |  141 |   78 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Problem not getting any better

Latest trace and Poll results

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              READYSHARE -    0 | 1027 | 1027 |    0 |    1 |    6 |    3 |
|                   No response from host -  100 |  206 |    0 |    0 |    0 |    0 |    0 |
|   rc3ar-tge0-14-0-14-1.ed.shawcable.net -    0 | 1027 | 1027 |    8 |   45 |  107 |   62 |
|       rc1we-hge0-4-0-0.ed.shawcable.net -    0 | 1027 | 1027 |    9 |   22 |   69 |   34 |
|       rc3sc-tge0-0-0-9.wp.shawcable.net -    0 | 1027 | 1027 |   26 |   33 |   69 |   32 |
|      rc2nr-hge0-19-0-1.wp.shawcable.net -    1 | 1027 | 1026 |   28 |  767 | 1032 |  934 |
|      rc3as-tge0-15-0-0.vx.shawcable.net -    0 | 1027 | 1027 |   76 |   86 |  155 |   86 |
|                           72.21.221.105 -    0 | 1027 | 1027 |   75 |   83 |  149 |   80 |
|                            72.21.220.63 -    0 | 1027 | 1027 |   76 |   84 |  171 |   83 |
|                           72.21.222.155 -    0 | 1027 | 1027 |   76 |   82 |  144 |   90 |
|                   No response from host -  100 |  206 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  206 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  206 |    0 |    0 |    0 |    0 |    0 |
|ec2-107-23-150-177.compute-1.amazonaws.com -    0 | 1027 | 1027 |   76 |   82 |  144 |   99 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Here is to a different game shard

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              READYSHARE -    0 |  279 |  279 |    0 |    1 |   10 |    5 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|   rc1we-tge0-14-0-14-1.ed.shawcable.net -    0 |  279 |  279 |    9 |   17 |   42 |   28 |
|       rc3ar-hge0-4-0-0.ed.shawcable.net -    0 |  279 |  279 |    9 |   17 |   33 |   14 |
|     rc2bb-tge0-13-0-11.vc.shawcable.net -    0 |  279 |  279 |   23 |   33 |   92 |   34 |
|                            66.163.75.94 -    0 |  279 |  279 |   50 |  690 | 1129 | 1129 |
|               equinix01-sfo5.amazon.com -    0 |  279 |  279 |   45 |   51 |  108 |   51 |
|                         205.251.229.179 -    0 |  279 |  279 |   46 |   60 |  161 |   47 |
|                         205.251.229.233 -    0 |  279 |  279 |   46 |   51 |  112 |   48 |
|ec2-54-241-143-226.us-west-1.compute.amazonaws.com -    0 |  279 |  279 |   46 |   63 |  663 |  100 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I believe Shaw has a problem with their servers.

I have high speed 25 plan

Outcomes