We rented additional HDPVR gateway portal last week (aside from the 2 other free we have right now). everything was working fine until this evening when we came home. we cant turn it on. the lights are off. please help.
Since they never turn off.. Check the power cable, connected on both ends, and that the outlet has power.
After that, I would trade it with another one in your home. See if it works in the other location, and if your other Portal works where this one is now.
thanks you.. i tried plugging in a different outlet but still no lights on.
If your portal won't light up on either outlet, we might need to have a service call technician take a look at it. I'll send you a private message for more info.
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