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Why does shaw not respond to their customers problems?

Question asked by garyjake on Apr 5, 2014
Latest reply on Apr 5, 2014 by [shaw]heather

same question as the one I saw seems loyalty at Shaw goes no where . Over a week ago I tried to resolve package issues and an offer made to us by MTS that we were paying way to much for our service. No help no response even after getting a reply from E Care that someone would be in touch with us no return calls.

It seems Shaw would rather loose a customer that's been with them for almost 10 years than address the issue of pricing. or try to fix internet connection issues which have been going on for months.


Obviously if I'm going to save 700.00 a year I am going to look at it. With no response it makes me want to switch even more.