On my computer, HD and non HD channels appear very similar. Is there a test to determine if HD is working?
Thanks for all your help.
The cable box was not turned on for HD and I was unable to access the box by 'menu' because an error message on the tv pre-empted the menu info.
First of all, when you say your computer, do you mean you are using a computer monitor as a TV screen? HD channels will have an HD icon beside them and will fill the screen of an HD monitor/TV, standard definition channels when not set to stretch or zoom will not fill the screen of an HD monitor/TV set.
Thanks - I have a black bar top and bottom and although the HD is written for a moment at the bottom f the screen, I presume that I am not watching a HD screen.
How are you going about watching HD channels on your computer, exactly - are you using a computer monitor as a display device for a HD cable box, or are you using a TV tuner card inside your computer?
From the wall, coax cable to a motorola cable box to hmdi cable to new Samsung tv.
Okay, so the box is just hooked directly to a TV then? I'm a bit unclear on whether a computer or computer monitor is being used here as opposed to a regular HD TV.
As Heather mentioned above, usually HD content will fill your screen (16:9) where as standard definition content will not (4:3). If you're viewing something in SD, it will have black bars on each side. Black bars on the top and bottom is typically the result of how that particular program is formatted, and doesn't reflect on whether it's HD or not.
Which HD box are you using there? Depending on which model, it's possible to set the output resolution something lower than HD, so we may need to check that.
No, no computer is involved.
Thanks for explaining about the bars. The TV is set to 16.9.
The cable box is Motorola DCT6400. I'm unable to check the settings via the munu, since after turning the box off an error message appears on the TV and pressing 'menu' on the box has no response.
To my old eyes there is no difference between, for instance, channel 2 and 209. Other people who have HD at home agree!
Since you're having trouble accessing the menu to check the output resolution we can perform a reset on the box from our side that will put everything back to default settings. I'll send a private message to you, please check your Community Inbox.
I'd be most grateful if you would check the cable box from your end.
I have checked your account and everything looks good at this end.
When you turn your TV off and back on, what channel or input does the Samsung TV say it is on? Usually will indicate this in the top right corner.
Ali | Shaw Community Moderator
Some HD programs are in 21:9, rather than 16:9 which will cause black bars on the top and bottom too.
What cables are you using between your TV and terminal? If you have an HD TV and an HD Terminal, that is the most common reason for not seeing a difference, is using cables that are SD only.
The cable between cable box and tv is HD
Only the HD cable? (component or HDMI) Or is there SD cables as well, and your TV may have changed inputs
Kevinds - There are no SD cables connected, just hdmi cables on hdmi 1.
Thanks for everyone's help - I've arranged for a pro. to look at the problem.
Ok, just wanted to confirm
From past experiences
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