My phone isn't working....it keeps saying check phone line and I have checked!
That's never good, I can help you with getting it sorted out right away though. We have a guide which covers the basic steps to resolve phone issues like that. You can find that here: No Dial Tone on All Phones
If you could please go through the steps there, that would be great. If you're in need of further assistance please let me know.
we've tried the steps it still says the same thing on my phone
Okay, thanks for trying. I'll send you a direct message and take a closer look into this.
Retrieving data ...