I can't seem to find anything under "preferences" in regards to changing password? I know I've done it before going under "preferences."
There isn't anywhere in the preferences on the community to change your password. If you would like to change it, you would need to have a moderator do that for you. I've added you as a friend so if you would like to click my name, [shaw]lance, you will have the option to send me a direct message in the bottom right of the page.
Edit: Oops, sorry, I missed your reference to Webmail in the subject line. As heatheranne pointed out in the next thread, you can change your password in your Customer Centre account. Instructions are at How to Change Your Email and Webmail Password.
You can change your password yourself by going into your online customer care account.
The problem is when I go to my customer care account my email address isn't listed under manage email and webspace...do I have to add it?
When you created the email address, were you living with someone else instead of having an account under your own name? It's possible that that email address is on someone else's account.
I'll send you a private message and we'll see where that email address might be.
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