It seems, based purely on guesswork, that my account may have been suspended since somehow my account may have been compromised for a day. Without any notification, if this is the case, Shaw suspended the account without even attempting to contact me.
Despite how obviously idiotic this is, I just need to know how to get my account back. I used the Shaw portal to change my password but still can't access the account through webmail - thus, again, I'm guessing the account's suspended.
Do I need to call, yet again, wait on hold for another 15 minutes, yet again, only to have someone pick up, yet again, and not respond when I repeatedly say "hello? HELLO?" only to have them hang up on me, yet again?
Could I not simply post somewhere that I need my account to be reactivated since I've obviously taken care of the issue and have them do something?
Appreciate any help.