These guys don't know what the issue is. They're front line technical support. They know a few surface level networking functions, and a couple 35 cent words. When in actuality, they will never have any hope of answering your question truthfully.
I'm not front line staff, I'm with the group that used to be called Engineering.
I volunteer some time on my breaks to pop in here and help.
Spankie, did you ever send that packet capture over?
I had an issue in another thread. Shaw blames Microsoft. Microsoft blames Shaw. The customer based trouble shooting has X number of steps with both Shaw & Microsoft. And once those steps are exhausted, the issue seems to lose validity rather than escalate to higher level techc support.
A good engineer would adopt a problem as their own, and do their absolute best to server their client, who subsequently is the person that puts food on their table. The kind man/woman in this thread, as well as myself have been neglected by Shaw. Our issues persist, there has been ZERO explanations made, and you continue to take our money. What a racket, eh?
If you paid me $25/week to now your lawn, and I only showed up once a month, yet charged you $100, would you be upset?
Please keep the discussion for your issue to the existing thread here: Routing to Microsoft Azure servers being traffic shaped. We would like to avoid this discussion going off-topic, from checking your original thread corbin posted his reply to you here Re: Routing to Microsoft Azure servers being traffic shaped. on April 6th with an explanation but after that there was no further reply from you. We can certainly continue the discussion there.
Ali | Shaw Community Moderator
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