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Unreliable connection

Question asked by acruisework on Apr 17, 2014
Latest reply on Apr 24, 2014 by kevinds

Hey folks,

 

My office is in Chinatown (Vancouver). Our internet connection is a Shaw 50Mbps/2Mbps account.  Recently it's been getting less and less reliable, with several minutes of downtime during business hours every week. Our "modem" is a Cisco DPCxxxx in bridge mode.  Our router is a Netgear WNDR3800v3 running DD-WRT. 

 

We had an outage about 20 minutes ago--I rebooted our router, it came up with 0.0.0.0 as its WAN IP address. I told it to release/renew, nothing happened, still 0.0.0.0.  Then I power-cycled the "modem", and as usual, the "modem" came up in router mode first, handed out a 192.168 address to our router, then realized after a minute or so that it's supposed to be a bridge, and gave us the proper WAN IP after another release/renew cycle.

 

First question: Is it more likely that the issue lies with our connection, our "modem", or (unlikely IMO) our router?

 

Second: Is the SMC "modem" any more reliable? We want to stick with bridge mode for the foreseeable future.

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