My office is in Chinatown (Vancouver). Our internet connection is a Shaw 50Mbps/2Mbps account. Recently it's been getting less and less reliable, with several minutes of downtime during business hours every week. Our "modem" is a Cisco DPCxxxx in bridge mode. Our router is a Netgear WNDR3800v3 running DD-WRT.
We had an outage about 20 minutes ago--I rebooted our router, it came up with 0.0.0.0 as its WAN IP address. I told it to release/renew, nothing happened, still 0.0.0.0. Then I power-cycled the "modem", and as usual, the "modem" came up in router mode first, handed out a 192.168 address to our router, then realized after a minute or so that it's supposed to be a bridge, and gave us the proper WAN IP after another release/renew cycle.
First question: Is it more likely that the issue lies with our connection, our "modem", or (unlikely IMO) our router?
Second: Is the SMC "modem" any more reliable? We want to stick with bridge mode for the foreseeable future.