AnsweredAssumed Answered

Unreliable connection

Question asked by acruisework on Apr 17, 2014
Latest reply on Apr 24, 2014 by kevinds

Hey folks,


My office is in Chinatown (Vancouver). Our internet connection is a Shaw 50Mbps/2Mbps account.  Recently it's been getting less and less reliable, with several minutes of downtime during business hours every week. Our "modem" is a Cisco DPCxxxx in bridge mode.  Our router is a Netgear WNDR3800v3 running DD-WRT. 


We had an outage about 20 minutes ago--I rebooted our router, it came up with as its WAN IP address. I told it to release/renew, nothing happened, still  Then I power-cycled the "modem", and as usual, the "modem" came up in router mode first, handed out a 192.168 address to our router, then realized after a minute or so that it's supposed to be a bridge, and gave us the proper WAN IP after another release/renew cycle.


First question: Is it more likely that the issue lies with our connection, our "modem", or (unlikely IMO) our router?


Second: Is the SMC "modem" any more reliable? We want to stick with bridge mode for the foreseeable future.