Please advise how I get emails older then 15 days to show on my webmail account. I need access to all my shaw emails?
Ah okay, if you do use Outlook, then I suspect that it may be configured to delete emails from Webmail after 15 days. If for example you're using Outlook 2007, you can change this setting through:
There will be an option there to 'Leave copy of messages on server' and below that, an option to specify deletion after a number of days. If that's the case, uncheck that and messages will not be removed from the server. There's also an option to delete messages when deleted from Outlook, which you might want to enable.
Let me know if you need any help finding this.
Edit: For actually getting that email back into Webmail, you'd need to send it back to yourself, which is unfortunately kind of a half-solution since all emails you send will show up as being sent from your address and not the original senders.
All of your email should be displayed in Webmail by default. Do you access your email using any other client, such as Windows Live Mail or Outlook? It's possible you might have a client configured to delete messages from the server after a certain period of time.
If there is something configured to do that, I don't want it too. I need all my emails saved by shaw. Yes I use Outlook on my home computer but access webmail daily and typically use webmail for all correspondence and now i'm missing ALOT of my emails in webmail. I need them back
Hi email@example.com, have you checked your Outlook to see if 'leave copy of messages on server' was checked or unchecked? I agree with shaw-matt that it was likely this setting that was deleting your emails from Webmail.
Retrieving data ...