Having DNS issues here in Edmonton on Windows XP.
DNS flushing etc. does not seem to help--never had a problem like this before.
Just branched your post to a new thread, since the one you replied to was a little old.
Would you be able to answer a few questions so we can get a better idea of what might be happening?
- What kind of issues are you seeing specifically?
- Is this a problem on multiple machines?
- Have you tried changing your DNS servers on one or more machine, or within your router/wireless modem?
- Have you got your own router or our wireless modem?
- What troubleshooting steps have you tried so far?
Actually FYI, it looks like we're seeing other reports of this as well. So far it looks like it's affecting Windows XP only and updating DNS servers doesn't appear to be working.
Would you still be able to answer the questions above though? It should hopefully help us figure out what's happening.
I was one for about 30 minute with a Shaw technician this morning---flushing the DNS cache and restarting to no avail.
I believe this is definitely on your end because we have never had an issue like this.
We have one machine on Windows 7, one on Windows Vista and one on Windows XP.
We have our own wireless Cisco wireless router.
The problem only exists on the Windows XP machine. Everything else is fine.
All applications that need to connect to the internet will not connect including: web brower, email applications,antivirus etc.
Using manual IP addresses in the URL we proved that we can get to google.ca so we know there is no real problem with any of the hardware.
As you have two other computers that are connecting without issue we know that your connection with us is good. This is going to be an issue with the device itself or your internal network. While shaw-matt mentioned we have seen a few reports of Windows XP machines having the same issue, our connection does not differentiate between which operating system you are using. I don't know if you are aware, but Microsoft has ended support for Windows XP. More on this can be found here. This is could create security issues with Windows XP, and your connection issue could possibly be related to their end of support. We also took a look at the troubleshooting that you did with our rep earlier, and you have completed the pertinent Unable to Connect to the Internet steps. The only step I am left with is that you could try Directly Connecting Your Computer and Modem to see if your router may not be communicating well with your machine.
Thanks for the response but that is merely speculation and doesn't help me solve the problem.
Your logic is somewhat flawed--the assumption that the wireless router suddenly differentiates between operating systems but the Shaw connection doesn't.
For now the problem seems to be a mystery to Shaw and to us, but I definitely believe it to be connected to a change on the Shaw network. Time may prove me wrong but I doubt it.
We haven't been getting other reports of connection issues specific to Windows XP so we'll need a bit more information here if you are still experiencing this:
1) You mentioned anything using an internet connection was not working on your Windows XP machine, so this may not be a DNS issue. Have you tried connecting your computer directly to the modem as Noah suggested previously and does it persist this way?
2) If connecting directly does not work for you, please try Booting your computer in Safe Mode with Networking (Windows) to eliminate the possibility of a software issue, such as a firewall conflict. Let us know if this works for you.
Thanks Jeff and Noah,
Everything is working fine and I sincerely apologize.
I changed the connection port on the router and everything works perfectly.
In my arrogance I was convinced that the router could not be responsible.
I was wrong. Thanks for your responsiveness and advice.
No problem chewy9, glad to hear the problem was found and you're back on track!
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