I have a DCT
700 modem and am able to see the guide but have no picture
Good morning rosmjs
Do you have a black screen on all channels that you try or is it particular channels? Can you try removing the power cord from your cable box for 10 seconds please?
Hi - I have unplugged it and plugged it back in and all channels still have no picture
Hello again rosmjs
Thanks for getting back to us. Do you have any other cable boxes in the home, and are they working? The next thing you can check/try is checking that the cable cord is connected on both ends, if it is connected, please disconnect it on both ends then reconnect.
You said no picture, do you have the sound?
Hi - I have unplugged/disconnected everything and it's still not working. I have no picture and no sound. I have another cable box and it is working. If I connect the cable directly to the tv it works. I have the correct input as well.
I think we may need to refresh the signal from here rosmjs. I have sent to you a direct message to collect your account details privately. Please check your Community Inbox and reply to us there when you have a moment.
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