Global BC channel 211 has been constantly been freezing/pausing (Sometimes screen will go black) at least once a minute or so.
This problem is happening in TRAIL BC
Good morning instagood
Do you have another TV in your home you can check to see if it's happening on as well? If not, could you also check if this is happening on channels 44 - TSN, or 204/131 - PBS Detroit?
No, just the one channel. please advise
Hello again instagood
I can't seem to find any issues affecting that channel, can you please try the troubleshooting steps here for Poor Picture Quality / Pixelation and let us know if that clears it up?
its not an issue with the picture. its an issue with the feed.
I have checked with my support staff and we are unable to find any reported issues with this channel. Just to confirm, you have just the one TV set in your home? Also, you said it is happening every minute or so, is it happening right now? I have it on in the office in front of me now and I am monitoring it. One other question, have you noticed this on the standard definition feed on channel 7 as well or do you have a HD guide box which switched you to the HD feed by default?
Yes, just one tv set in the home. I don't know about the SD channel as I only viewed the HD channel... (Manually selected 211). It was only the newscasts I was watching though....
Maybe it's an issue in the lines running into the home or something? Maybe there's a test you can run remotely from your end?
Did you try the coaxial troubleshooting listed in the article [shaw]heather linked? Given all the info, I'd say you're on the right tracking thinking it has to do with a line somewhere. First step we'd want to try is troubleshooting the wires immediately connecting the box and outlet itself since the feed doesn't appear to be affected as a whole (not seeing issues here or in other offices). If you've got a splitter on the line, maybe try bypassing it or switching it out as well.
Hi instagood. Are you still seeing freezing/pausing/black on Global BC? I looked back over the known issues for the last week and didn't find anything on this. If you are still having issues, definitely reconnect the coaxial cable on both ends and let us know if it's still acting up.
seems to be fine for now..
Good to hear instagood. If it shows up again, be sure to let us know and we can check with our video operations group to confirm.
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