mother in laws atlas remote won't change channels using the channel up button will she have to get a new remote
We have a few things we can try before deeming that remote broken. Has she tried pushing the CBL button? Is she able to bring up the guide? If she can bring up the guide, but not change the channels, the remote will need replacement. Remotes can be swapped at our offices for free if the cable box is under warranty still or is a rental, or we can ship one for $14.95. If she can't bring up the guide, the remote may need to be reprogrammed. Here is how to do so:
press and release cbl
press and hold SETUP until cbl blinks twice
enter in 9-8-2
If the cbl light blinks 4 times the remote is ready to be reprogrammed if it only blinked twice then repeat procedure.
Now we program the CBL code:
press cbl and release
hold SETUP until cbl blinks twice
Test List, Menu, info, guide to ensure working correctly if so lock the remote down again with:
Lock the remote again:
The cbl light should blink twice.
Let us know how it goes!
Have you had any luck fixing this with Noah's suggestions? If you're still in need of assistance please let us know.
hi tried noah's fix get the guide and other function just don't get the channel up but if u hold the down channel button it will go down just won't change up
If you take the remote to one our Shaw Retail Locations we can swap the remote out and give you a new one. Or if you want us to mail one out it is $14.95, let me know if you want one mailed out.
Ali | Shaw Community Moderator
thanks for your help we will take it in to swap it out
Anytime, let us know if you need anything further.
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