I tried many times the drop down menu for the junk mail options in the folder.
I tried to block the sender and the domain many times! Nothing works for one specific domain.
Hey there cirrus
The best way to do this would probably be using a Filter. See here for more info please: Webmail 2.0: Filters and Spam Settings
I just wanted to try your suggestion Colin. Unfortunately, I can't connect to anything on your server .I just changed my password, it didn't help.
The Shaw email service sucks from the beginning, you can check my previous posts regarding undelivered mail or received by me. There is a spam attached to my outgoing mailings. I can't get mail from 2 european countries. It forced me to use alternative free web email from your competition.
If you guys can not give me a decent service for what I am paying , (charges go up ever quarter) I am going to look for a free 42"TV from telus with a lot cheaper service.
I'd be happy to take a look into these issues further for you. It definitely sounds like you haven't had the best experience with our email service, but the problems you've described are things we can work to resolve.
I gather there's a bit of history with the issues sending and receiving, so let's focus on the issue at hand here first and maybe we'll come back to that. When you say you can't log in to anything on our server, do you mean to multiple email accounts, or to multiple services such as Webmail and Customer Centre?
If you are unable to login to Webmail due to authentication issues, resetting the password should fix it. Can you please confirm that you've logged in to the Customer Centre and reset your email password that way? More detail on that process can be found here: How to Change Your Email and Webmail Password
Hey cirrus, it sounds like you are trying to block spam in Webmail but also now that you can't log in after changing your password. If you're still having issues, please let us know if you are now able to log in and we can look at that for you first.
Just checking in, were you able to block the email domain?
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