I cannot seem to be able to set channels 217, 218, &219 as favourites on my favourite list. Are these just preview channels or is there something else going on?
I just tried deleting all my favorite lists and started from scratch and loaded on the channels. When checked after the channels werw there. Not sure how or why but problem resolved. Thanks for your posts.
Those channels were not on preview, so if you are getting them you do subscribe to them. You should also have no issues adding channels to your favourites list regardless of if they are on preview or not, as long as you are currently receiving them. You will want to try Resetting Your Digital Box, then making sure you are using the same steps outlined in our
How to Setup Favourites document. If your still having issues after this, please do let us know as we may have more that we can do from here for you.
Hey gogeo2013. Are you still not able to add those 3 channels to your favourites list? As noah recommended, reboot your digital box by pulling the power cord for 30 seconds. After that, let's see if those channels will go on the list. If not, get back to us!
Took a little while but I just tried to add the channels after a reboot and it's stiil not allowing those channels to my favorite list. I've even tried to start a new list and when I finish those channels are not on it. Not sure what is going on.
What model of digital box do you have? We'll attempt to replicate this issue here.
Ali | Shaw Community Moderator
Hello again gogeo2013!
Thanks for the reply. We have tested with those channels on the same model in our offices here and were able to add them to a favourites list. We should try a reset on your PVR from here. I will send a direct message to your Community Inbox to gather your personal information. Please keep an eye on your inbox at the top of this page, it looks like this:
Glad to hear you got the problem solved, gogeo2013!
Retrieving data ...