AnsweredAssumed Answered

Problem connecting to certain servers

Question asked by ksolomon on May 2, 2014
Latest reply on May 2, 2014 by shaw-colin

The setup:  I do freelance web development, and have run into a problem this morning.  I have a set of servers that I use for client sites, and as of right now, I can't access them at all (web, mail, ftp, ping, etc).  They were working earlier this morning, but suddenly disappeared.  If I connect via a proxy service in the US, I can access these servers, but from my native Shaw connection, all requests time out.  I did a traceroute to a couple of them, and this is what I'm seeing...literally everything else I try works, it seems like only my servers hosted with VPS.net are failing to connect.

 

1. Server host control panel:

keith@Vengeance: ~ $ traceroute control.vps.net

traceroute to control.vps.net (67.212.237.80), 64 hops max, 52 byte packets

1  dd-wrt.keithsolomon.net (192.168.1.1)  2.387 ms  9.682 ms  9.842 ms

2  11.1.192.1 (11.1.192.1)  39.976 ms  29.308 ms  40.289 ms

3  rc3sc-tge0-1-0-28-17.wp.shawcable.net (64.59.178.161)  39.625 ms  39.681 ms  36.461 ms

4  rc3no-tge0-11-0-1.cg.shawcable.net (66.163.64.133)  54.619 ms

    rc3no-tge0-11-0-18.cg.shawcable.net (66.163.64.201)  52.232 ms

    rc3no-tge0-11-0-16.cg.shawcable.net (66.163.64.193)  81.470 ms

5  rc2so-tge0-6-2-0.cg.shawcable.net (66.163.71.90)  52.787 ms

    rc3so-tge0-11-0-21.cg.shawcable.net (66.163.75.249)  46.467 ms

    rd1so-ge1-0-0.cg.shawcable.net (66.163.71.118)  58.880 ms

6  rc2wh-tge0-14-0-0.vc.shawcable.net (66.163.77.21)  67.730 ms  67.394 ms

    rc2wh-tge0-4-0-15.vc.shawcable.net (66.163.77.162)  79.916 ms

7  * * *

8  * * *

9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

 

2. One of the sites hosted on my server:

keith@Vengeance: ~ $ traceroute alisakwitney.com

traceroute to alisakwitney.com (216.119.144.28), 64 hops max, 52 byte packets

1  dd-wrt.keithsolomon.net (192.168.1.1)  9.226 ms  3.203 ms  9.913 ms

2  11.1.192.1 (11.1.192.1)  39.874 ms  46.589 ms  32.893 ms

3  rc3sc-tge0-1-0-28-17.wp.shawcable.net (64.59.178.161)  40.029 ms  27.767 ms  31.342 ms

4  rc4as-tge0-2-0-0.vx.shawcable.net (66.163.77.50)  95.769 ms

    rc4as-tge0-5-0-0.vx.shawcable.net (66.163.77.150)  73.823 ms

    rc4as-tge0-2-0-0.vx.shawcable.net (66.163.77.50)  69.432 ms

5  * * *

6  * * *

7  * * *

8  * * *

9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

 




Outcomes