Remote is not accessing the guide when button is pushed?Have the champion Remote and there are no Instructions to reset the remote control?Do I need a New remote control?
It's always a good idea to try fresh batteries when a remote starts acting up, so you will want to try this first. If the remote will not control the cable box at all, you can try any other Shaw remote if you have one, aside from the Gateway remote. If another remote works, you may just need to try Resetting Your Digital Box. If it is only the guide that you are unable to access and you can still change channels, the remote likely needs replacement. If you do find that this is the case, you can swap it free of charge at any of our retail locations, or we can ship you one for $14.95. We hope this helps!
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