I am not able to attach a document to an new email I have created.
Okay so nothing happens when you click Add Attachment... Can you try using another browser if possible to see if that works for you (Chrome, Firefox, etc...)? Another option would be to clear your browser's cache with the information here (go with the instructions to clear your cache first, then if that fails, try resetting your browser).
Could you let us know if you're using an email client such as Outlook or Windows Live Mail, or if you're using our Webmail service? Are you seeing any error messages when you try to attach a document or is the option even there? Are you able to attach other files?
Let us know and we should be able to help you figure out what's happening.
I am using Shaw webmail 2.0. When I click on the attach document link, nothing happens. It does not open the window to select a document. I tried using the link from the menu items and also the link below the subject line.
I reset the internet options and I am now able to attach a document to my email.
Nice, that was easy!
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