MY HD PVR is putting parental locks on programs that should not be locked. A discussion in 2013 said this was being fixed then.
This issue can usually be fixed by power cycling the PVR. That is, unplugging it for a minute and plugging it back in. You should find that after it reboots your recordings will be accessible again. If not, we can give it a reset from here as well. Let me know.
Unfortunately this bug is not 100% resolved, but it's not a common occurrence at this point. If you notice this happens, can you try cycling the parental controls? Settings>Parental Controls>Set to highest, save, set back to where you want them.
If this doesn't work, we can resolve it from here.
Edit: You can also try the default pin 0000 to proceed with a locked recording to access it immediately.
The random parental control pin changed? Before it was 1111?
Hi, I've had the same problem recently with two different shows, American Idol last night, and my son's show a few days ago...locked by rating...I've tried all kinds of pin codes with no success, including 0000 and 1111...is there another I can try? I don't think we've ever set a PIN, and when trying to access parental controls, it requires a PIN to make changes, which I don't have, so I'm going in circles here...help!!
Thanks, I'll try that...
Yes! That seems to have done it, thanks!
Is this just a random glitch? It seems to happen at odd times with different shows, and we've always just deleted the recordings because we couldn't access them...
Ah it's great to hear that fixed it.
It's a pretty random glitch, yes. It's something that used to happen more frequently and has been mostly resolved in recent firmware updates. We're aware that it's not completely resolved, though, and will improve it more in time.
WHen you go into Parental Controls under settings you can change or set a pin there. I had to set one just to be able to unlock these programs. Works well to unlock but they shouldn't be locking in the first place
Thanks mropchan for the suggestion, that is a good suggestion to get out of this prompt when you see it come up.
We are currently collecting examples of this issue, as it is being experienced by some users randomly, so etschley - I'll send you a direct message to confirm some information. Please check the inbox above or follow this link to see my message: https://community.shaw.ca/communications.
Ali | Shaw Community Moderator
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