I am continuing to get the parental locks issue magically coming up and it has been reset a few times but doesn't solve the problem. just makes me re do pin
When you say reset, are you referring to the PIN or the HD guide box?
From our other examples we have found that resetting the box by disconnecting the power for 10-15 seconds, or by pressing and holding the power button on the remote for 20-30 seconds to reset the box has removed the locked by rating notice.
We are still investigating the cause of this issue.
Ali | Shaw Community Moderator
I have gotten shaw to reset parental controls, but error comes back. And resetting the box helps for a while but returns.
Thanks, mjhocevar - as mentioned above we are still investigating the cause of the issue and the issue may repeat until we find the cause of the issue and resolve it.
You mentioned some other issues in another thread:
"I am getting pixilation and freezing on shows. various ones. I called shaw support, they sent a tech. said it was a problem with boxes as signal was fine. that is it. I wanted hard drive tested. I am pissed about the issues of this box, I am paying to own. I have been patient and patches are not coming out fast enough. I am thinking of switching companies If we don't get some resolve"
I am wondering what the end result was, which boxes was the problem indicated with? The PVR or the expander? What was the recommended solution provided?
I have the Motorola HD pvr and no expander. The signal tested fine and the tech who came said It was an issue with the box and there is nothing that could be done. I was hoping they would test the hard drive for corruption but not sure if they did or not.
Thanks mjhocevar, we would like to definitely help look in to this issue further and get this resolved for you as soon as possible.
Could you provide a few more details on where you primarily notice this pixilation and freezing? Does it occur randomly on any channel you watch? Or only on certain channels/shows?
Thank you,Ali | Shaw Community Moderator
Hi. Sorry I didn't realize you wrote back. It happens various times, shows, days, channels, etc. A tech came a month ago, signal was fine, said it was a box issue and nothing they can do. I don't accept this as an answer and am upset that it keeps getting dismissed. I wanted the hard drive tested for corruption to see if that was an issue, the service I have received has not been great regarding this box. and I don't mean you. when I call in.
Thanks mjhocevar - We can definitely have that looked in to again. I'll send you a message to investigate this further with you by obtaining your account information.
Please check the inbox or follow this link to see my message https://community.shaw.ca/communications
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