When I discover that webmail is tagging "real" messages as spam, how do I disable the spam notification?
If you find that our spam filter is marking legitimate messages as spam, you can forward the messages in question to firstname.lastname@example.org. This will not have an immediate effect however and generally works if multiple users forward the same message or messages from the same sender to this address to allow for our filter to adjust.
What might be more effective is finding out what specifically in the message is causing it to be marked as spam. Are these messages from businesses/websites, or are they from personal users? If it's a personal email which is being filtered, in many cases the signature is what will cause that. If possible, you could try to have the sender eliminate their signature to see if it's still being detected as spam.
As far as I can tell, you can't delete the notice until you contact Shaw with the address as Matt mentioned. You can go into your web mail and ensure they are listed as trusted senders, as well as ensuring your settings for spam are tagging but letting everything through. In my experience, sometimes adding to the trusted list removes the tag, sometimes not.
You want to turn off the 'tagging'? Or stop this one address from being tagged?
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